Privacy Policy
Last updated: September 24, 2026
This Privacy Policy explains how LunaLuxe ("we", "us") collects, uses and shares your personal information when you visit or make a purchase on this website.
Who is responsible for your data
LunaLuxe, 7 Rue de Fordangent, 31650 Saint-Orens-de-Gameville, France. Email: hajjamit@outlook.fr.
Information we collect
- Order information: name, billing and shipping address, email, phone number and order details.
- Payment information: payments are processed by secure payment providers. We do not store your full card details.
- Device and usage information: IP address, browser, pages viewed and similar data collected through cookies.
- Communications: messages you send us and your newsletter subscription, if you choose to subscribe.
How we use your information
- To process, fulfil and deliver your order, and to handle returns.
- To communicate with you about your order and answer your questions.
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
- To keep our website secure, prevent fraud and improve our store.
- To meet our legal and accounting obligations.
Who we share it with
- Sexy Little Robe, which fulfils and ships your order and needs your name, address, contact details and order contents to do so.
- Shopify, which hosts our store, and our payment providers.
- Shipping carriers, to deliver your parcel.
- Analytics and advertising partners, where you have consented to cookies.
- Public authorities, when required by law.
We never sell your personal information.
Legal basis (EU/UK customers)
We process your data to perform our contract with you (your order), to comply with legal obligations, on the basis of our legitimate interests (security and improving our store), and on the basis of your consent (marketing emails and non-essential cookies).
How long we keep it
Order data is kept for as long as needed to fulfil your order and for the period required by accounting and tax law. Marketing data is kept until you unsubscribe.
International transfers
Because our products are shipped by Sexy Little Robe and our store is hosted by Shopify, your data may be transferred outside your country, including to the United States. These transfers are protected by appropriate safeguards such as the European Commission's Standard Contractual Clauses.
Your rights
Depending on where you live, you have the right to access, correct, delete or export your personal data, to object to or restrict its processing, and to withdraw your consent at any time. To exercise these rights, email hajjamit@outlook.fr. EU residents may also lodge a complaint with their data protection authority (in France: the CNIL).
Cookies
We use cookies that are necessary for the store to work, and, with your consent, cookies for analytics and advertising. You can manage your choices in the cookie banner or on our Your Privacy Choices page.
Changes
We may update this policy from time to time. The date at the top of this page shows when it was last updated.